Frequently Asked Questions

Where does your organic matcha come from?

Our matcha powder is sourced from local farmers with USDA certified matcha plantations in the Nishio region in Japan.

How many cups can I get out of your matcha products?

When used strictly for tea, you can get 1 cup per tablespoon (1 gram). Depending on your taste strength preference, you can use about 1-2 tablespoons per cup.

How are your organic matcha blends created?

Our matcha blends are created with the finest stone-ground and organic Japanese matcha available and is then blended with strictly organic flavours such as coconut, espresso and cinnamon for example and these are then blended to perfection. Each of our blends have taken quite some time to tweak and test. Obviously, we can’t give away our delicious recipes! 🙂

What methods of payment are accepted?

Currently, we accept all major creditcards through PayPal.

How much is shipping?

We provide free international shipping on all orders above 60$. Single orders below that value will have their own flat rate shipping fee between 9.95$ and 23.99$ for larger orders as seen on the Shipping & Delivery  page.

 

How long will it take for my items to arrive?

On average, it takes about 10-14 days to receive your order as all orders on our website are handmade and produced by order to ensure maximum quality. Our matcha will be delivered straight from our suppliers as quickly as possible.

How do I get a refund?

Please note that we can only provide refunds if the package is unopened and shipped to MONOMATCHA at the buyer’s expense. The product will then be under inspection and we will make a decision accordingly.

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